Privacy policy

 

Smart Thread Solutions – Privacy Policy

Effective Date: July 1st, 2025

At Smart Thread Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us online or offline.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, email, phone number, and payment details when placing an order or creating an account.

  • Order Information: Details of products purchased, order history, and shipping information.

  • Website Usage Data: IP address, browser type, device information, and browsing activity collected through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Communicate with you regarding your purchase, inquiries, or support requests.

  • Send you updates, promotions, or product information (only if you have opted in).

  • Improve our products, services, and website experience.

  • Comply with legal obligations and prevent fraudulent activity.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only with:

  • Service Providers: Courier companies, payment processors, and IT service providers necessary to fulfil your order.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Overseas Suppliers: If products are shipped directly from our international partners, relevant details may be shared for delivery purposes.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

  • Access and request a copy of your personal data.

  • Request corrections to your information.

  • Request deletion of your personal data (subject to legal obligations).

  • Opt-out of marketing communications at any time.

6. Cookies

Our website may use cookies to enhance user experience and track site usage. You can choose to disable cookies in your browser settings, but this may affect website functionality.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Smart Thread Solutions

  • Email: info@smartts.com.au

  • Phone: +(61) 460 652 861 or +(61) 407 414 365

  • Address: U1/11 Pinnacle Drive, Neerabup, Western Australia 6031