Refund policy

 

Smart Thread Solutions – Return & Refund Policy

Effective Date: July 1st, 2025

At Smart Thread Solutions, we are committed to providing high-quality products and excellent service. Our Return & Refund Policy complies with the Australian Consumer Law (ACL), which guarantees your rights when purchasing goods from us.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • The return request must be submitted within 30 days of the delivery date.

  • Proof of purchase (order confirmation or receipt) is required.

2. How to Request a Return

To initiate a return, please contact our support team at:
📧 info@smartts.com.au
📞 +61 460 652 861

Our team will provide you with a Return Authorization (RA) number and detailed return instructions.
Items sent back without prior authorization will not be accepted.

3. Return Shipping

  • For defective or incorrectly shipped items, Smart Thread Solutions will cover the return shipping cost.

  • For change-of-mind returns, customers are responsible for return shipping.

  • Returned items should be shipped to our warehouse at:
    U1/11 Pinnacle Drive, Neerabup, Western Australia 6031

Please use a trackable shipping service. We cannot guarantee receipt of items returned without tracking.

4. Refunds

Once your return is received and inspected, we will:

  • Notify you by email of approval or rejection.

  • Process approved refunds within 10 business days via the original payment method.

Please note:

  • Original shipping costs are non-refundable, unless the return is due to an error on our part.

  • Refund processing times may vary depending on your payment provider.

5. Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item, please return it for a refund and place a new order.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, notify us within 7 days of receipt.
We will arrange a replacement or refund at no additional cost to you.

7. Cancellations

Orders may be cancelled before dispatch by contacting our support team.
Once an order has been shipped, it will need to follow the standard return process.

8. Contact Us

For any questions regarding returns or refunds, please reach us at:
📧 info@smartts.com.au
📞 +61 460 652 861
📍 Smart Thread Solutions
U1/11 Pinnacle Drive, Neerabup, Western Australia 6031